Cleaning Area Rugs
At Dale Services the care and cleaning of your rug starts when you bring it in or we pick it up. Our Tech or check in person will ask what your concerns about the rug are, spots or odors that you are aware of, and if you know what the material is. They will note this on the work order.
The pre-cleaning inspection determines the fiber content and color fastness of the rug. Sometimes this is referred to on a label, but if not, our techs can take a series of steps to make a positive determination. We routinely clean non-colorfast rugs with excellent results, however the method and materials used are different. If we have further questions at this time we may call you to discuss the rug.
Your rug is then cleaned and dried with a method and cleaners specifically chosen for your rug and it's issues. After it is dried, it's inspected for stains and odor. At this time if re-cleaning, deodorizing, stain treatment or special attention to fringe is indicated it is done and the rug is re-dried. This process is repeated until we are satisfied no better result can be achieved.
Standard wrapping is rolled in kraft paper, to avoid crease marks. However special wrapping for shipping or storage can be done for a nominal extra charge.
Specialty services include minor repair, demothing and pad replacement. Severe conditions, odor removal, and specialty services may affect our standard one week turn around time.